Shipping policy

Where we ship

Isopod King ships eligible products within the contiguous United States. We do not ship live animals to Alaska, Hawaii, U.S. territories, or locations where a species is restricted. Customers are responsible for knowing and following state and local laws. Never release isopods, springtails, or other animals into the wild.

Processing & shipping days

Orders placed after 8:00 a.m. Central Time move to the next available shipping day. Our usual live-shipping schedule is Monday through Wednesday for FedEx services. USPS shipments may leave on other available carrier days, excluding Thursday and Sunday. Weather, holidays, livestock readiness, and carrier restrictions may change the schedule. We may hold an order when conditions are unsafe and will contact you if action is needed.

Live-animal shipping

Live isopods, springtails, and other exotic invertebrates must use FedEx Overnight when that method is required at checkout. Hold for Pickup at an eligible FedEx location is the safest option and may be required for live-arrival coverage. Enter the correct staffed pickup location and collect the package the same day it becomes available.

Your responsibilities

Provide a complete and accurate address, email, and phone number. Monitor the tracking link sent after fulfillment. For home delivery, bring the package indoors within one hour of carrier-recorded delivery. For Hold for Pickup, collect it the same day. Carrier tracking is the official arrival record.

Isopod King is not responsible for delays or losses caused by an incorrect address, missed pickup, refused delivery, theft after delivery, or failure to monitor tracking.

Temperature & weather

For live-arrival coverage on qualifying exotic-invertebrate orders, the forecast and recorded temperature at the destination or pickup location must remain above 40°F and below 95°F. We may include a heat or cold pack when appropriate or delay shipping during unsafe conditions. Weather Underground or an equivalent reliable weather record may be used to evaluate claims.

Live-arrival coverage

Report a live-arrival problem within one hour of carrier-recorded delivery or pickup. Use the Isopod King contact form and include the order number, clear photos of the affected animals and all packaging, and a description of the issue. Keep all contents and packaging until the claim is resolved.

Approved claims are resolved under our Refund Policy, normally by replacement or store credit.

Carrier delays & estimates

Estimated delivery dates are not guarantees. Shipping charges are not refundable for carrier delays. We are not responsible for packages a carrier loses, misdelivers, returns, or marks delivered, but we will help with available carrier claim information. Keep backup animals or supplies when timing is critical.

Promotions & surcharges

Free-shipping offers apply only to eligible items and services. Remote-area, fuel, special-handling, upgraded-service, or other carrier surcharges may still apply and will be shown at checkout when available.

Shipping question?

Use the contact form. Please allow one to two business days for a response, excluding weekends and holidays.