Order questions
Include the Order Number
Add the order number, the product involved, and a concise description so support can understand the situation quickly.
THE ROYAL CORRESPONDENCE
Send a Royal Dispatch
Questions about your order or your little kingdom? Send our keeper-support team a message below.
Help us help you
A Little Context Goes a Long Way
Choose the path that best matches your question, then include the details below so we can respond with specific, useful guidance.
Care questions
Describe the Setup
Include the species, enclosure type, moisture pattern, temperature context, and what you are observing. Photos can help when the support channel allows them.
Helpful extras
Add Timing & Symptoms
Tell us when the issue began, what changed, and what you’ve already tried. For arrival concerns, include the delivery date and condition on arrival.
Send a Message to the Kingdom
For order or care questions, use the form below and include your order number when relevant.
Need to send photos? This form does not accept attachments. Email
support@isopodking.com with your order number, clear photos of the affected animals and all packaging, and a brief description.
Report live-arrival problems within one hour of carrier-recorded delivery or pickup. Keep all animals, products, and packaging until the claim is resolved. Coverage follows our
Shipping Policy and
Refund Policy.